Entry Level Help Desk Associate

Position Overview

Kano Consultants, a leading firm providing consulting services to the electric power industry, is seeking a proactive Entry-Level Help Desk Associate to join our team. This role is ideal for candidates finishing or recently completed an undergraduate degree who are eager to gain real-world experience in Information Technology. The position is 75% remote with occasional on-site work in Pleasanton, California and is initially offered as a part-time/independent contractor role with the potential to become full time.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and log all support interactions in the ticketing system.
• Assist in setting up and maintaining workstations, laptops, and other equipment.
• Stay updated on company systems, policies, and procedures.

Required Qualifications

• Bachelor’s degree in computer science, IT, or related field is desired but not required.
• Strong knowledge of IT security principles and best practices.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to troubleshoot common technical problems.
• Self-starter with the ability to work in an agile, cross-functional environment.
• Strong interpersonal skills with an ability to work effectively within a team.
• Eagerness to learn and adapt to new technologies.

Application Process

• Upload your updated resume.
• Complete the screening questionnaire form using the "Apply for this Job" box.
• Note: Failure to complete the screening questionnaire will result in your application not being considered.