Client Partner- MedTech

Position Overview

Delve is a product innovation services firm that partners with teams to bring innovative solutions to market in complex industries. In this role as the Client Partner for MedTech, you will be responsible for client success, leading innovation programs, and ensuring alignment with client expectations throughout the project lifecycle. Delve is a full-service design and innovation firm founded in 1967, headquartered in Madison, Wisconsin, USA, with a workforce of 201-500 employees. For more details, visit delve.com.

Key Responsibilities

• Partner with Marketing, Sales, and Executive Leadership to develop and execute a successful go-to-market strategy with a focus on your geographic market.
• Build upon the existing client-base to establish a portfolio that can deliver both recurring revenue and sustained year-over-year growth.
• Take an active role in the sales process; shaping solution definition, crafting and presenting compelling proposals, and estimating scope and budget in partnership with Account Directors, Program Managers, and Functional Experts.
• Guide MedTech client engagements through regulated product development contexts, ensuring alignment with design controls, risk management, clinical considerations, and applicable regulatory requirements.
• Create and execute strategic plans to extend and expand high-potential client relationships in partnership with Account Director(s).
• Build relationships with key client executives, positioning Delve as a trusted advisor for both strategic and executional programs.
• Participate actively in the broader Product Design and Engineering community, including authoring and sharing thought leadership and participating in industry events.
• Serve as a strategic partner to clients, advocating for their needs and expectations at both the program and project level.
• Develop an understanding of clients’ broader business context and strategic priorities to ensure alignment with engagement objectives.
• Ensure a smooth transition from the sales process to project delivery, aligning on vision, scope, budget, and client expectations.
• Advise Project Managers and teams on risk management and mitigation strategies.
• Mentor and support project team members to ensure effectiveness, quality of work, and positive team morale.
• Facilitate internal kickoffs to establish a clear vision and role expectations for multi-disciplinary teams.
• Support Account Directors and Project Managers to ensure project profitability, managing issues, scope, budget, and change orders as needed.
• Provide partnership, support, advice, and an escalation path for navigating project finances.

Required Qualifications

• Bachelor's degree in design, engineering, business, or a related field; an advanced degree is preferred.
• Extensive experience in design consulting or a related industry with a proven track record in leadership.
• Demonstrated success in building profitable, growing client portfolios through effective business development and execution.
• Experience partnering with MedTech clients in regulated product development, including familiarity with FDA and global regulatory pathways (e.g., IEC 62304, ISO 13485), clinical considerations, and design controls.
• Strong business acumen with financial management and strategic planning skills.
• Proven ability to lead, mentor, and motivate multi-disciplinary teams.
• Willingness to travel as required.
• A strategic thinker with a background in design, engineering, or consulting.
• A service-oriented leader committed to supporting and elevating team members.
• Excellent communication skills with strong writing, presentation, and interpersonal abilities.
• Commitment to high standards of quality and craftsmanship, with an inclusive leadership style.
• Self-motivated and capable of working independently with minimal oversight.