Healthcare Scheduler

Position Overview

At Banner Health, we are transforming health care and seeking motivated Health Schedulers to join our team. In this remote role, you will be responsible for answering inbound calls, scheduling, rescheduling, and canceling patient appointments, as well as answering basic medical questions and providing clear instructions to ensure patients are prepared for examinations and procedures. You will work in a high-volume call center environment, often managing over 50 calls, while coordinating across multiple scheduling systems with keen attention to detail.

Compensation: $19.06 - $28.60 per hour, based on location, education, and experience.

Key Responsibilities

• Schedule medical appointments by coordinating patients, providers, facility resources, and ancillary staff using multiple scheduling systems.
• Manage inbound calls to arrange appointments, tests, and procedures while following established scheduling protocols and ensuring patient safety.
• Collect and document patient demographics, insurance details, and necessary authorizations accurately during the intake process.
• Provide patients with pre- and post-test instructions, directions, and payment expectations to ensure a seamless experience.
• Communicate effectively across various channels (phone, chat, email, and digital messaging) to address patient and provider needs.
• Manage scanned documents and orders in document imaging systems, ensuring compliance with facility policies.
• Collect pre-payments and verify insurance coverage to eliminate any unexpected charges at the point of service.
• Collaborate with multiple departments and staff members across different facilities to provide accurate managed care information.

Required Qualifications

• High school diploma/GED or equivalent working knowledge.
• Minimum of 1 year of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling.
• Demonstrated ability to use technology tools to research and respond to customer inquiries via calls, emails, or chat.
• Excellent interpersonal, communication, organizational, and time management skills.
• Proficiency in using computer software and typing with accuracy.
• Ability to follow oral and written directions and to work effectively in a high-paced inbound contact center environment.

Preferred Qualifications

• Experience in an inbound call center or as a scheduler in a practice management environment.
• Familiarity with payor contract terms and processes.
• Some level of familiarity with medical terminology.
• Additional related education or experience is a plus.

Benefits & Perks

• Opportunity to work remotely in any Banner-approved state.
• Comprehensive training provided with necessary equipment, including cameras for remote training sessions.
• Room for growth, stability, and cross-training opportunities in multiple scheduling departments.
• Compensation is competitive based on location, education, and experience.