Host - DraftKings Sports & Social Nashville

Position Overview

DRAFTKINGS SPORTS & SOCIAL will deliver an immersive sports entertainment and dining experience to downtown Nashville. The concept brings together DraftKings’ top‐rated and industry‐leading sports gaming platforms with Sports & Social’s market leadership in operating high‐energy, first‐class dining and entertainment venues. Together, this integration will create an exciting destination for DraftKings and Sports & Social customers to enjoy. The space will be highlighted by several state‐of‐the‐art LED media walls and signature bars that will allow guests to watch multiple games and sporting events at once.

Key Responsibilities

General Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate waitlist when necessary.
• Welcome guests upon arrival and bid farewell to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner with a smile to ensure guest satisfaction.
• Communicate effectively with all guests and notify management immediately of any issues.
• Coordinate seating arrangements to provide fast and courteous service.
• Occasionally bus tables when needed to expedite efficient seating.
• Anticipate the needs of scheduled special parties.

Physical Requirements

• Demonstrate a strong attention to detail.
• Ability to carry or lift items weighing up to 50 pounds.
• Handle objects (including food and utensils), products, and operate phones while speaking.
• Perform standing, bending, stooping, and kneeling as required.
• Remain at a designated location (entrance or exit) for extended periods while safely moving about the facility.

Required Qualifications

• At least one year of experience in customer service and/or hosting.
• Must speak fluent English; additional languages are preferred.
• Strong communication skills with a proven ability to interact positively with guests, employees, and third parties, reflecting well on the venue, brand, and company.
• Proven reading and writing abilities, especially when recording and reviewing reservations and seating assignments.
• Ability to read, review, and understand seating charts.
• Basic mathematical skills utilized on a regular basis.
• Flexibility to work nights, weekends, and/or holidays as required.

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.