Director of Operations & Fulfillment

Position Overview

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, and healthcare companies to deliver essential products directly to patients. As one of the fastest-scaling telemedicine pharmacies in the U.S.—dispensing over 10,000+ prescriptions daily—our highly automated, data-driven fulfillment center is at the forefront of pharmacy services. In this role, you will lead a multidisciplinary team across fulfillment, pharmacist verification, quality control, and shipping to optimize flow, minimize downtime, and maximize first-pass yield, all while upholding our core values of access, intervention, and affordability.

Key Responsibilities

• Drive daily production in a 10K+ unit fulfillment environment, managing upstream (labeling, staging, picking) and downstream (QA, pharmacist verification, packing, shipping) processes.
• Oversee and refine performance dashboards: Units Per Hour (UPH), Takt time, First-Time Yield, Error Rate, Downtime, Labor Productivity, and SLA Adherence.
• Execute real-time floor control by tracking bottlenecks and dynamically balancing labor across workstations.
• Apply Lean Six Sigma and Kaizen methodologies to eliminate waste, reduce variation, and implement auditable and scalable SOPs.
• Collaborate with pharmacy and software teams to enhance workflow automation and integrate predictive analytics for production planning.
• Build, train, and lead a layered team of supervisors, ensuring accountability through Gemba walks, daily huddles, and performance reviews.
• Leverage tools like Power BI, Tableau, MES systems, or custom dashboards to monitor floor output, technician performance, and on-time delivery.
• Champion preventative problem solving by re-engineering issues out of the system.
• Lead production planning, shift scheduling, and resource forecasting with clarity and agility during volume spikes.
• Collaborate with Engineering and QA to design clean, modular workflows in line with pharmacy regulations.

Required Qualifications

• Bachelor's degree in Operations Management, Industrial Engineering, Mechanical Engineering, Pharmaceutical Sciences, or a related field. (Master's degree is a plus.)
• Minimum of 5 years in a facility management role within the pharmaceutical, biotech, or manufacturing industry, with at least 3 years in a supervisory capacity.
• Certification in facilities management (CFM), OSHA, or PMP is preferred.
• Demonstrated understanding of GMP, FDA, OSHA, and other regulatory guidelines relevant to pharmaceutical production.
• Strong project management and problem-solving skills with excellent written and verbal communication abilities.
• Proficiency in facility management software, Microsoft Office Suite, and ERP systems.
• Ability to work with cross-functional teams and maintain a collaborative work environment.

Preferred Qualifications

• Knowledge of Lean Manufacturing principles or Six Sigma certification.
• Experience with facility automation, preventive maintenance, and quality control systems.
• Familiarity with budgeting, expense forecasting, and financial planning.
• Ability to manage multiple priorities in a fast-paced environment along with strong leadership and interpersonal skills.
• 5+ years of experience in high-volume production/fulfillment (e.g., logistics, eCommerce, pharma, medical devices, automotive, packaging).
• Proven background in data-driven operations, including KPI tracking, production modeling, and metric accountability.
• Familiarity with lean manufacturing, Six Sigma, TPM, OEE, and workflow optimization tools.
• A natural floor leader comfortable making fast, informed decisions under pressure.
• Strong technical aptitude with experience in ERP/WMS/MES platforms, and proficiency in Excel (SQL or BI tool experience is a plus).
• Experience in designing standard work, training frontline teams, and coordinating across functions (Ops, QA, Software, HR) to drive unified throughput goals.

Benefits & Perks

• Job Type: Full-time
• Expected Hours: 44 hours per week
• Core Schedule: Monday to Friday, between 7:00 AM and 6:00 PM
• Flexibility: Availability for early arrivals or late departures during peak production periods, with occasional weekend requirements during volume spikes or new product launches.
• On-Site Requirement: Fully on-site presence is required to provide leadership and ensure operational throughput.
• 401(k) with up to 4% matching
• Medical, dental, vision, and life insurance
• Paid time off
• Paid public holidays