Refill Pharmacy Technician (CSR) - Freedom - Remote, AZ; Onsite, MA

Overview

Refill Pharmacy Technician (CSR) – Freedom (Remote, AZ; Onsite, MA). This is a permanent work-from-home position within Arizona or onsite in Massachusetts.

Responsibilities

• Handle inbound calls from patients and learn about their medical history and challenges with fertility.
• Coordinate fertility plans and medications with patients and physicians; own the patient experience by resolving customer issues and ensuring 100% follow-up.
• Accurately obtain and enter patient information including shipping, insurance, and payment details.
• Escalate complex claims to Sr. Billing & Reimbursement Specialists for appropriate action.

Qualifications

• AZ residents: valid CPhT license; MA residents: valid MA Tech license (Preferred CPhT).
• Excellent customer service, organization, and time management skills.
• High School Diploma or GED.
• PC skills including Microsoft Office Suite and Internet proficiency.
• Must reside within Arizona or within driving distance of Newburyport, Massachusetts.

Additional Details

• Internet required at home or remote setting: cable broadband or fiber optic, minimum 10 Mbps download / 5 Mbps upload.
• Estimated hourly rate: 17.75 – 19 USD; eligibility for annual bonus plan.
• Benefits from day one: medical, dental, vision, well-being and behavioral health programs; 401(k) with company match; life insurance; tuition reimbursement; minimum 18 days PTO plus paid holidays.
• About Evernorth Health Services: a division of The Cigna Group, focused on pharmacy, care, and benefit solutions.

Equal Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy or related medical conditions, veteran status, religion, national origin, or other protected characteristics. Reasonable accommodation inquiries: SeeYourself@cigna.com.