Front Desk / Patient Care Coordinator

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We are growing and always looking for talented and energetic providers and staff to join our physician-owned, independently owned team in Jacksonville, FL.

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Who We Are

At Jacksonville Dermatology & Cosmetic Surgery, we’re more than a dermatology clinic. We’re a team dedicated to delivering exceptional dermatologic and cosmetic care in a welcoming, patient-centered environment. We believe in hiring people who are skilled, kind, collaborative, and committed to making a difference. We value:

• Teamwork
• Quality Care
• Compassion
• Hard Work
• Problem Solving

We offer the following career opportunities: Full-time / Part-time Dermatologist, Locum Dermatologist, Medical Assistant, and Front Desk Coordinator.

Why Work at Jacksonville Dermatology and Cosmetic Surgery?

At Jacksonville Dermatology & Cosmetic Surgery, we combine advanced treatments with a culture of respect, collaboration, and excellence. Our team members are our greatest strength, and we’re committed to creating a workplace where you feel supported, empowered, and proud of the care you provide. We offer:

• Innovative Tools & Treatments: Access to modern dermatology and cosmetic technologies
• Work-Life Balance: A fulfilling career in a vibrant Jacksonville setting, with flexibility to support your personal life
• A Collaborative, Inclusive Culture: A team environment that values every voice and encourages continuous growth

Front Desk / Patient Care Coordinator

Schedule: Full-Time (Part-Time Considered)

JAX Dermatology & Cosmetic Surgery is a growing, physician-led dermatology practice offering medical, surgical, and cosmetic dermatology in a supportive, team-centered environment. We’re looking for a compassionate, organized, and dependable Front Desk / Patient Care Coordinator to be one of the first smiles our patients see when they walk through the door.

About the Role

As a Front Desk / Patient Care Coordinator, you are the “air traffic control” of the clinic. You’ll help patients feel welcome, keep the schedule running smoothly, and support our clinical team so they can focus on providing excellent care. You’ll be a great fit if you:

• Enjoy talking with people and making them feel comfortable
• Are organized and detail-oriented
• Can stay calm and kind even when it’s busy

What You’ll Do

Patient Experience & Check-In/Out

• Greet patients with a warm, professional, and friendly attitude
• Check patients in and out, verify demographics and insurance information
• Collect co-pays and balances and provide receipts
• Answer phones, return messages, and route messages to the appropriate team member

Scheduling & Coordination

• Schedule and confirm appointments for medical, surgical, and cosmetic visits
• Help manage schedule changes, cancellations, and waitlists
• Communicate clearly with MAs, providers, and the billing team to keep the day running smoothly

Administrative & Office Support

• Scan and upload documents, manage forms, and maintain accurate patient records
• Help with prior paperwork, referrals, and basic patient requests
• Support practice projects and process improvements as we grow

What We’re Looking For

Required:

• Prior experience in a customer-facing role (medical office, hospitality, retail, or similar)
• Strong communication skills and a genuinely kind, professional demeanor
• Comfortable with computers and learning new software (experience with EMR)
• Reliable, punctual, and able to handle a fast-paced environment
• Team player with a “jump in and help” attitude

Preferred:

• Experience in a medical, dental, or specialty practice
• Knowledge of insurance basics (co-pays, deductibles, referrals)

Schedule & Benefits

• Full-time position (typically Monday to Friday; occasional flexibility as needed)
• Competitive pay based on experience
• Paid time off and holidays
• Supportive, physician-led culture that values kindness, teamwork, and growth
• Opportunity to learn more about dermatology and be part of a growing practice