Tier 1 Help Desk Technician

Shifts

Fulltime: Sunday - Thursday, 10pm - 7am

Job Summary

Join our dynamic team as a Tier 1 Help Desk Engineer, where you'll provide essential support for customer IT issues, escalate as needed, and ensure top-notch service delivery. This role is ideal for someone who thrives in a fast-paced environment, values collaboration, and is committed to delivering excellent technical solutions.

Responsibilities

• Serve as the first point of contact for technical support requests and escalate complex issues appropriately.
• Provide remote support for client systems, including desktop, server, and network environments.
• Document customer interactions, issue resolution, and knowledge-sharing processes.
• Address client tickets with accountability and urgency while adhering to company protocols.
• Maintain proactive communication with clients, management, and team members.
• Support Microsoft Windows Server, Active Directory, and network configurations.
• Assist with security solutions, including malware remediation and endpoint management.
• Manage basic VMware, Hyper-V, and MacOS systems.