Client Support Specialist

Job Summary of Client Support Specialist:

Floor & Decor's Client Support Specialist play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Client Support Specialist contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.

Traits we value:

• Friendly and enthusiastic
• Entrepreneur and hard-working
• Honest and accountable
• Strong communication aptitude and proficiency in active listening

Responsibilities of Client Support Specialist:

• Connect with clients, ask about their undertakings, recommend our goods, and ignite excitement about their transactions.
• Provide outstanding customer service that surpasses customer expectations and offers exceptional assistance.
• Keep the designated areas well-stocked and in a tidy, accessible, and secure state to meet customer needs.
• Engage in teamwork with managers and peers to accomplish sales goals as a unified group.
• Process payments from customers using the point of sale system at the checkout.
• Conform to approved guidelines while managing customer refund and exchange requests.
• Comply with the outlined procedures for handling transactions involving cash, checks, and credit cards.
• Create pricing signs and promotional tags for merchandise. Organize, label, and showcase items.
• Adhere to the essential values that serve as the guiding force for the company's operations.
• Demonstrate an understanding of the company's compliance with safety protocols.
• Respond to phone calls in adherence with the organization's prescribed protocols.
• Be willing to lend a hand in various parts of the store as the situation demands.
• Maintain accuracy while working in a high-paced setting.

Requirements of Client Support Specialist:

• Participants must be at least 18 years of age in order to qualify.
• Proficiency in basic numerical operations.
• Customer service experience.
• Skill in multitasking and excelling in challenging circumstances.
• Some job roles may mandate the completion of forklift certifications offered by F&D.
• In states where allowed, certification for using heavy equipment is contingent on passing a drug test.

Working Conditions of Client Support Specialist:

The employee may be exposed to a warehouse atmosphere and operational vehicles periodically as part of their job responsibilities.

Physical/Sensory Requirements of Client Support Specialist:

• Ability to apply force intermittently between 30 and 60 pounds, with frequent application of 20-30 pounds of force, and constant application of up to 20 pounds of force for moving objects through various physical actions.
• Tasks that involve touching or feeling typically require the employee to use their hands and fingers.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits of Client Support Specialist:

• Bonus prospects exist at varying tiers
• Career advancement opportunities
• Evaluating chances for moving to new territories nationwide
• Employer-sponsored retirement account featuring a flexible company match for 401k contributions
• An Employee Stock Purchase Plan is a strategic tool used by companies to attract and retain top talent by offering them the opportunity to invest in the company's success
• Referral Bonus Program
• A personal day off and Volunteer Time Off arrangement
• Eligibility requirements must be met to enroll in medical, dental, vision, life, and other insurance schemes

Equal Employment Opportunity:

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Additional Information:

Comprehensive perks package including healthcare coverage, retirement savings plan, and ongoing paid training opportunities. Flexible financial and growth support with daily pay access and tuition reimbursement to invest in your future.