Sales Customer Service Associate

Position Overview

L & J Diesel Service, a leading diesel fuel systems manufacturer and parts dealer, is seeking a Sales/Customer Service Associate on a full-time basis in Location: Jacksonville, Fl. In this role, you will be the face and voice of our company, ensuring that our customers receive exceptional service and support. If you are passionate about customer service, possess excellent communication and organizational skills, and are eager to learn about the automotive parts industry – especially if you have experience with auto parts dealers such as Napa, AutoZone, Advanced Auto, or O’Reilly – we encourage you to apply.

Key Responsibilities

• Provide excellent customer service by answering incoming phone calls, managing emails, and responding to customer text messages.
• Assist customers in finding the correct part for their needs using internal systems.
• Approve customer orders and ensure they are forwarded to the shipping department for processing.
• Maintain accurate customer records.
• Assist with managing customer warranty claims and communications.
• Address and resolve customer complaints and inquiries efficiently and professionally.
• Collaborate with the sales team to meet and exceed sales targets.
• Perform other duties as assigned to ensure smooth operations.

Required Qualifications

• Experience Required: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone) or a general understanding of auto and core parts is a plus.
• Excellent written and oral communication skills.
• Proficiency with computers, including email, CRM software, and office tools such as MS Office Suite and Google Drive.
• Ability to learn quickly and adapt to a fast-paced, ever-changing environment.
• Resourceful approach to problem-solving with the ability to resolve customer concerns effectively.
• Strong organizational skills and attention to detail, especially when processing and checking order forms.
• Open-minded, team-oriented, flexible, and maintains a positive attitude.

Benefits & Perks

• Salary: Competitive salary
• Benefits: 401(k), Dental insurance, Donation matching, Paid time off, and a comprehensive benefits package (health, dental, vision, 401k, PTO)
• Opportunities for career growth and professional development
• A supportive and collaborative team environment