Host/Hostess - Renaissance Las Vegas Hotel
Job Description
Position Overview
Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels. With a 30-year track record as an innovator in the hospitality industry, Highgate continues to create exceptional guest experiences.
Located in Las Vegas at the 548‐room Renaissance – the largest smoke‐free, non‐gaming hotel – this stylish property offers modern design, sophisticated details, and exciting amenities, including 50-minute fitness classes and Kona Craft Beer. In this role, the Host is responsible for ensuring the prompt recognition and seating of all guests, assisting servers in providing efficient service, and supporting the cashier with payment collections.
Salary Range: $12.00/hour
Key Responsibilities
- Greet and seat guests at appropriate tables in a timely manner.
- Attend to guests’ needs and assist in providing a pleasant dining experience.
- Assist the cashier with collecting payments from guests and servers as needed.
- Prepare the cashier report at the end of the shift.
- Distribute tips to servers and service attendants when appropriate.
- Take reservations for various outlets accurately.
- Ensure menus are clean and presentable.
- Perform opening and closing duties as per the established sidework checklist.
- Demonstrate thorough knowledge of room service standards, menus, and current specials.
- Assist servers and cashiers in servicing guests when needed.
- Comply with state liquor laws.
- Ensure overall guest satisfaction.
Required Qualifications
- High School diploma and/or experience in a hotel or related field preferred.
- Flexibility to work long hours when required.
- Ability to perform light work with occasional exertion of up to 20 pounds of force.
- Ability to stand for the entire shift.
- Effective verbal and written communication with employees and guests.
- Strong listening skills and clarity in addressing guest or employee concerns.
- Professional and service-oriented demeanor at all times.
- Consistent punctuality and adherence to Highgate Hotel Standards.
- High standards of personal appearance with proper uniform and nametag.
- Commitment to maintaining a safe and efficient hotel operation.
- Problem-solving skills including anticipating and resolving issues.
- Ability to show initiative and proactively address guest or operational needs.
- Willingness to perform additional duties as requested by management.
- A friendly and warm demeanor is essential.