Customer Service Parking Agent - Full Time (Call Center LV)

Position Overview

The Parking Customer Service agents are responsible for answering all external and internal calls for the Caesars Entertainment Nevada hotels. They must be well-informed, courteous team members who provide internal and external guests with excellent customer service and support. Agents are expected to answer calls quickly and meet all set service level and productivity standards, using standard phraseology for a professional and consistent guest experience.

Key Responsibilities

• Maintain a high level of service to meet Quality Assurance, Customer Surveys/Feedback, and other department standards.
• Clearly communicate and demonstrate enthusiastic service.
• Adhere to department punctuality, attendance, and appearance guidelines.
• Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.
• Safeguard customer confidentiality and privacy in accordance with company standards.
• Assist with special projects and additional duties as directed by a Supervisor.

Required Qualifications

• High School Diploma or equivalent required.
• 1-year Customer Service experience with a stable work history and computer literacy.
• Must be 18 years of age or older, with strong communication skills, proficient in typing (25 wpm), and able to multi-task in varying stress environments.

Preferred Qualifications

• Knowledge of Windows-based PC Applications.
• Familiarity with LMS and CVPS is preferred.

Important Information

As part of the employment process, finalist candidates will be required to complete a drug test and background check. Caesars Entertainment Inc. is an equal opportunity employer.