Performance Improvement Specialist 4

Position Overview

Under the general supervision of the Manager of Performance Improvement, this role conducts quality improvement projects to achieve the goals and objectives of Tampa General Hospital. The candidate must lead improvement projects in their assigned system area through all phases—including identification, prioritization, definition, team facilitation, adherence to timelines, action planning, project completion, and transition. This role collaborates with management to understand departmental needs and ensure project alignment to deliver results. Additionally, the candidate mentors junior team members and performs job duties in accordance with the organization's mission, vision, and values.

Key Responsibilities

• Performance and Process Improvement – Use performance and process improvement, project management, and change management methods to support strategic, operational, and clinical quality initiatives.
• Population Health and Care Transitions – Evaluate and improve healthcare processes and care transitions to advance the efficient, effective, and safe care of defined populations.
• Health Data Analytics – Leverage the organization's analytic environment to guide data-driven decision-making and inform quality improvement initiatives.
• Patient Safety – Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm.
• Regulatory and Accreditation – Support improvements in compliance with internal and external requirements, including projects that may arise from regulatory, accreditation, and certification survey follow-ups.
• Quality Review and Accountability – Direct activities that support compliance with voluntary, mandatory, and contractual reporting requirements for data acquisition, analysis, reporting, and improvement.
• Professional Engagement – Engage in the healthcare quality profession with a commitment to ethical practice, continuous competence enhancement, and advancing the field.
• Quality Leadership and Integration – Advance the organization through collaboration, learning, and communication; lead the integration of quality into all organizational facets.

Required Qualifications

• Master's Degree in Industrial Engineering, Healthcare Administration, Business Administration, Public Health, Nursing, and/or a related field.
• Registered Nurse licensure, if applicable.
• Certification such as Certified Professional in HealthCare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), American Society for Quality (ASQ), Project Management Professional (PMP), and/or Lean Six Sigma.
• Experience: Minimum of 5 years in quality/performance improvement in a healthcare setting OR a healthcare professional role with a minimum of 8 years experience as a clinician, coordinator, specialist, or in informatics with quality improvement leadership. Certification may be earned within 1 year of hire.
• An equivalent combination of education, certification, and demonstrated competencies.