Retail Operations Supervisor

Position Overview

At PetSmart, we’re more than just a company obsessed with pets; we’re equally obsessed with our people. Our core values—rooted in unconditional love and unity—ensure that when our associates are happy and healthy, they provide the best care for our furry, scaled, and feathery friends. As a Retail Operations Supervisor (Process Lead), you will drive operational excellence through merchandising, inventory and pet care management, associate leadership, and maintaining a safe, organized store environment.

Key Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience through training, onboarding, mentoring, coaching, performance feedback, and recognition.
• Delegate and validate completion of daily tasks, and lead associates as the leader on duty.
• Address and administer associate complaints and grievances.
• Execute merchandise strategies to optimize sales through effective product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct audits, analyze sales trends, and recommend stock replenishment or markdowns.
• Operate point-of-sale (POS) systems and handle cash transactions while ensuring policy compliance.
• Maintain store standards by enforcing Policies and Procedures (P&Ps) and the Code of Ethics.
• Share responsibility for store opening and closing procedures, including monthly live cycle counts.
• Oversee pet care maintenance—cleaning, feeding, watering, and caring for new or sick pets—and ensure pet parents enjoy a positive experience with online orders.
• Take immediate action and report if a sick or injured pet is identified, including arranging vet transport as needed.
• Follow company procedures for new pet arrivals and ensure pets are healthy before transitioning to the sales floor.

Required Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure while maintaining composure.
• Exceptional organizational skills and attention to detail to maintain a visually appealing store layout.

Benefits & Perks

• Compensation: This position is paid on an hourly basis with the exact rate determined by relevant experience, training, skills, and store location. In no instance will PetSmart pay less than the local minimum wage.
• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing and development opportunities