Sr. Account Management Representative

Position Overview

At Vector Security, we think big, do the right thing, and make a difference every day. Join our team as our new Sr. Account Management Representative based in San Diego, CA - On-Site. In this role, you will act as a client advocate working with internal teams to ensure client needs are understood and satisfied. You may assist with sales, handle client complaints and escalations, collect & analyze data, and improve the overall customer experience to retain and grow assigned accounts. The position may be onsite at a client corporate office or remote based on business needs.

Key Responsibilities

• Serve as the primary point of contact for corporate clients, understanding their needs and explaining VSN services and solutions.
• Build strong, trust-based relationships with clients to ensure high levels of satisfaction and retention.
• Act as a client advocate to improve the overall customer experience, resolve complaints/escalations, and streamline processes.
• Attend tradeshows, plan customer routes, manage vendor lists, and provide recommendations while traveling as required for key meetings and site visits.
• Collaborate with all internal departments to fulfill client needs and strategize improvements that drive retention and growth.
• Collect and analyze data to identify trends, build business cases for sales solutions, and prepare Quarterly/Yearly Business Reviews.
• Maintain updated knowledge of company products, services, and client workflows to offer tailored solutions and recommended process adjustments.
• Support sales efforts by handling pre-sales & sales workflow activities, including opportunity entry, data updates, and coordination of pilot programs.
• Accurately maintain records and account notes in internal systems, ensuring key client data is up to date.
• Monitor industry trends to anticipate client needs and opportunities for service enhancements.

Required Qualifications

• High School diploma or equivalent; Degree preferred.
• Minimum 3-5 years of customer account management experience with a track record of handling multiple client accounts at an elevated level.
• Excellent communication and interpersonal skills with the ability to engage effectively with all levels of management and staff.
• Strong problem-solving, organization, and multitasking skills with proven ability to meet deadlines.
• A high level of confidentiality and integrity in managing sensitive company and client information.
• Proven ability to work independently, especially when based remotely at a client’s site.

Preferred Qualifications

• Experience in Security and Loss Prevention.

Benefits & Perks

• Competitive Compensation with Incentive Eligibility.
• Medical, dental, and vision coverage.
• Company paid life and AD&D insurance, as well as short- and long-term disability.
• Voluntary benefit products, 401k retirement savings plan, and Flexible Spending Account.
• Paid time off, tuition reimbursement, and an Employee Assistance Program (EAP).