Customer Service Representative (Bilingual – English/Spanish)

Position Overview

Location: Austin, TX 78754

Job Type:

Schedule:

We are looking for a bilingual (English/Spanish) Customer Service Representative to join our team. You’ll be the face of our company, helping customers with their needs, resolving issues, and ensuring a positive experience.

Key Responsibilities

• Answer customer inquiries and suggest relevant products/services
• Verify and process online orders
• Open and maintain customer accounts
• Update and maintain accurate customer records
• Resolve product or service issues professionally and efficiently
• Process customer adjustments and maintain financial records
• Recommend products/services based on customer needs
• Check in drivers and assist with logistics
• Utilize company software and Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Prepare reports and analyze customer data
• Support the team and contribute to a positive work environment

Required Qualifications

• Bilingual (English & Spanish) – Required
• Minimum 1 year of customer service experience
• Professional phone etiquette and strong communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Problem-solving skills and attention to detail
• Team player with a positive attitude and strong work ethic
• Proficient in Microsoft Office and company software
• Flexible and dependable

Benefits & Perks

• 401(k)
• Health, Dental, and Vision Insurance
• Paid Time Off