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Audio & Visual Engineer

MidFirst Bank7 months ago
Oklahoma City, OK, United States
Hybrid
Full-time
Junior Level (1-3 years)
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Job Description

Technology

  • Configure, maintain and troubleshoot audio and video equipment including video conferencing systems, displays, touch panels, speakers, and accompanying wiring. Install equipment as needed including video conferencing systems.
  • Support over 160 room video conferencing systems. Support displays and display technology for call centers.
  • Provide training (remote and in-person when needed) for users. Create repeatable training processes and documentation.
  • Manage project deployments and ensure on-time and on-target delivery.

Executive training

  • Maintain an enthusiastic and collaborative approach to working with executives on their audio/video needs. Assist executive teams with system usage and support. Create user guides and how-to documentation for all levels of users. Conduct hands-on training, work with internal teams to design creative consumable “stories” on engagement.

Initiative

  • Continually engage internal teams/users to ensure system and technology adoption and high user acceptance.
  • Identify and present options for system improvements.

Problem Solving

  • Actively listen to user issues, discuss and ensure they are engaged in the solution.
  • Work internal tickets in support of system users including onboarding new users, maintaining internal support documentation, and ensuring the team is familiar with support solutions.
  • Test issues, document, and work with vendors and internal teams to resolve.

Research and recommend

  • Review current technology, develop budgets for system replacements, identify future trends, and create technology adoption plans.

Job Requirements

  • Must be familiar with: interior building construction techniques and fully understand construction blueprints
  • Operate: hand and basic power tools
  • Terminate: cables including RJ45, BNC, and USB-A/C
  • Experience with: Powerpoint, Excel and Visio
  • Lift: 50lbs
  • Climb: ladders

Required Skills

User Training and Support
Audio and Video Equipment Configuration
Technology Adoption Planning
Problem Solving
Microsoft PowerPoint
Project Deployment Management
Video Conferencing Systems
Interior Building Construction Techniques
System Improvement Initiatives
Cable Termination (RJ45, BNC, USB-A/C)
Microsoft Excel
Documentation Creation
Microsoft Visio