<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">A company is looking for a Technical Support Representative.</h2>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Field complex / escalated issues for high value or critical clients</li>
 <li style="margin: 10px 0; line-height: 1.6;">Work directly with clients to understand issues, document in a case, and work towards resolution</li>
 <li style="margin: 10px 0; line-height: 1.6;">Serve as an escalation point for Customer Support Representatives and assist with technical issues</li>
 </ul>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">1 year experience providing technical support for cloud-based software or services</li>
 <li style="margin: 10px 0; line-height: 1.6;">Technical degree in Computer Science or equivalent experience (2+ years)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience using ticketing systems such as Zendesk, JIRA, or Salesforce</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to convey complex technical issues to both experts and novices</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must obtain CJIS certification, including FBI background check and fingerprinting</li>
 </ul>
</section>

Technical Support Representative with CJIS Certification

Job Description

A company is looking for a Technical Support Representative.

Key Responsibilities

Required Qualifications

Required Skills