Junior Customer Success Manager, (Economics and Location Solutions, Advisors Client Services )

Position Overview

Mastercard is a global technology company in the payments industry dedicated to powering an inclusive, digital economy. As a Junior Customer Success Manager for Economics & Location Solutions within Advisors Client Services, you will help build strong client relationships, support product adoption, and deliver innovative insights by combining proprietary and third‐party data. You will work closely with internal product, sales, and technical teams to ensure customers derive measurable value from Mastercard solutions while contributing to our culture of inclusion and innovation.

Key Responsibilities

• Build strong, credible relationships with clients and internal stakeholders to drive measurable value.
• Proactively engage customers by coaching and guiding them in the effective implementation of products and solutions.
• Conduct product demos, develop and deliver training sessions, and present actionable insights drawn from complex datasets.
• Collaborate with product and sales teams to develop customer support materials and clear communication strategies.
• Analyze macro and microeconomic trends and work with data scientists to explore alternative data sources.
• Identify areas for improvement, track project updates, and support customer retention and expansion efforts.

Required Qualifications

• Proven experience in customer delivery or consulting with demonstrated success in engaging and supporting customers.
• Exceptional communication, presentation, and interpersonal skills with an ability to work independently in ambiguous environments.
• Strong analytical, quantitative, and program management skills complemented by a product-minded approach.
• Passion for economics, data science and technology with an ability to translate data insights into strategic business decisions.
• Bachelor’s or Master’s degree; specialization in Economics is preferred.
• Advanced Excel and PowerPoint skills; familiarity with SQL and Python is an asset.
• Fluent English; additional languages are desirable.

Preferred Qualifications

• Experience working with economic data, with exposure to capital markets, financial services, public sector, or retail FP&A/consulting considered a plus.

Benefits & Perks

• Toronto Base Salary: 86,000-129,000 CAD
• Mastercard is a merit-based, inclusive, and equal opportunity employer.
• Reasonable accommodations are provided during the application and recruitment process – please contact reasonable_accommodation@mastercard.com for assistance.