Remote Customer Service Representative
Job Description
Customer Support Representative
Are you passionate about making a difference in people's lives? As a Customer Support Representative providing services on behalf of Automated Health Systems, you'll have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a tangible impact on their well-being and peace of mind.
If you're looking for a flexible work from home opportunity where your compassion, patience, and multi-tasking skills can shine, keep reading!
Key Responsibilities
- Answering inbound calls
- Interacting with all customers in a professional, empathetic, and compassionate manner
- Providing information in accordance with established policies, procedures, and privacy laws
- Assisting customers with program enrollment
- Routing customers to the appropriate contacts via three-way calls to ensure a smooth call transfer
- Assisting customers with their communication needs (i.e. relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, etc.) to ensure they can access the information and resources they need
- Placing outbound calls as needed to share time-sensitive information with customers
- Using multiple computer systems to access data and document information
Required Qualifications
- Excellent written and verbal communication skills
- Great active listening skills
- Strong attention to detail
- Strong PC skills, including the ability to quickly learn new computer applications
- A positive attitude
- Empathy, patience, and professionalism
- Strong multitasking skills and the ability to adapt to change in a fast-paced environment
- The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
- Good problem-solving and de-escalation skills
- The ability to maintain confidentiality of sensitive information
Your Home Office Environment
- A computer meeting these criteria:
- Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free space
- Sound: sound card (standard on most computers)
- Up-to-date antivirus software
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- Dual monitors
- A USB noise-cancelling headset
- A webcam for your certification experience
Flexible Hours of Operation
As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.
Hours of operation are:
- Monday, 8:00 AM to 5:00 PM ET
- Tuesday, 8:00 AM to 4:00 PM ET
- Wednesday, 8:00 AM to 01:00 PM ET
- Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Due to Mondays and Tuesdays being particularly busy, Automated Health Systems requires that contractors service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you'd prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on Mondays and Tuesdays as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.