Customer Support Advocate

At-a-Glance:

Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Support Advocate.

Position Type:

• Contract
• On-Site

Required:

Qualifications:

• High school diploma or equivalent
• 2 years of customer service, retail, or call center experience
• Strong communication and emotional intelligence
• Ability to remain calm in challenging situations

Core Competencies:

• Customer focus, empathy, active listening, and professionalism
• Clear verbal and written communication
• Problem-solving, adaptability, attention to detail, and accountability
• Positive attitude, patience, time management, and willingness to learn

Technical Skills:

• Basic Microsoft Office proficiency
• Experience with customer service platforms or CRM tools (training provided)
• Comfortable navigating digital systems and learning new technologies

Preferences:

• College coursework
• Interest in automotive and luxury brands
• Automotive experience

Responsibilities:

• Support first-tier escalated customer inquiries with clear communication and timely follow-up
• Coordinate with dealerships to resolve concerns and enhance customer satisfaction
• Manage and resolve first-level escalated customer issues professionally and empathetically
• Escalate complex cases to Tier 2 Advocacy as needed
• Deliver clear and confident post-warranty resolution decisions
• Conduct research and document all interactions in internal systems
• Coordinate with dealership partners to support case outcomes
• Follow up consistently to ensure timely resolutions
• Identify patterns and suggest process improvements

Get in Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shweta at 862-895-5570 to learn more.

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Skills:

• Automotive Industry
• Call Centers
• Communication Skills
• Customer Escalations
• Customer Relations
• Customer Relationship Management (CRM) Systems
• Customer Satisfaction
• Customer Support/Service
• Detail Oriented
• High School Diploma
• Microsoft Office
• Presentation/Verbal Skills
• Problem Solving Skills
• Process Improvement
• Research Skills
• Retail
• Time Management

Hired by Matrix

We believe in putting people together for the right reasons. Getting you a great job that makes you feel fulfilled in your career. Finding the perfect candidate to help you achieve business success.

Whether you are looking for the best candidate for your company or searching for your next career move, we are dedicated to making sure you thrive. We take your needs personally and have a variety of services to ensure you reach your goals. We listen to the needs of our clients and candidates and then thoughtfully match the right person with the right job. When people come together doing what they love success is guaranteed and partnerships last.

Company Size: 100 to 499 employees

Industry: Staffing/Employment Agencies

Website: http://www.hiredbymatrix.com