Entry Level Computer Helpdesk Specialist

Illinois Professional Group2 months ago
Elmhurst, IL, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client is a well-known healthcare company with offices in Elmhurst, looking to fill an Entry Level Computer Support Assistant position. In this role, you will support the Help Desk Support Specialists – the go-to team for providing technical assistance related to computer systems, hardware, and software. You will play a key role by answering queries, addressing system and user issues in a timely and professional manner, and assisting in training users on basic system and computer functions while collaborating closely with the IT team.

Key Responsibilities

  • Support the Help Desk Support Specialists by providing technical assistance for computer systems, hardware, and software.
  • Answer queries and resolve system and user issues promptly and professionally.
  • Collaborate with the IT team and interact with users across the company.
  • Assist in training users on basic computer and system functions.

Required Skills

Hardware Support
Basic Computer Knowledge
Customer Service
Technical Troubleshooting
Software Support
Communication