Customer Care Specialist - Swedesboro, NJ

Position Overview

Wedgewood Pharmacy – the nation's largest and most trusted provider of compounded veterinary medications – is seeking a dedicated Customer Care Specialist to join our team in Swedesboro, NJ. In this role, you'll deliver exceptional customer service in a call center environment while helping customers and their beloved pets. Enjoy flexible scheduling, competitive hours starting at $18 an hour plus bonuses and incentives, and a comprehensive training program.

Key Responsibilities

• Deliver customer service with kindness, empathy, understanding, and patience.
• Efficiently navigate patient and prescriber profiles across systems.
• Adapt quickly to each customer interaction – inbound, outbound, email, phone, SMS, chat, or mailed prescriptions.
• Collaborate effectively with team members across pharmacy and fulfillment facilities while working independently as needed.
• Maintain a positive and professional attitude, keeping both customers and pet patients at the forefront.

Required Qualifications

• Must have or be able to acquire a New Jersey Pharmacy Technician License.
• A coachable, quick learner comfortable with change.
• A compassionate and caring individual with strong attention to detail.
• Self-motivated, thriving in a fast-paced environment with excellent communication skills.
• Proficiency in basic calculations and computer skills.
• High school graduate or equivalent.

Preferred Qualifications

• Experience in retail or previous customer service roles.
• Prior contact center experience.
• Working knowledge as a pharmacy technician.
• Experience as a veterinary technician or in a similar role.
• Proficiency with Microsoft Office, Outlook, Word, and Excel.
• Some college education or a degree.
• Bilingual abilities, especially in Spanish.

Benefits & Perks

• Competitive base salary with an uncapped commission structure.
• A comprehensive benefits package including health, dental, and flexible spending accounts.
• 401(k) retirement plan with a generous company contribution to help you save.
• Company-paid life and disability insurance with access to additional voluntary insurance options.
• A generous paid time off program that increases annually.
• Opportunities for growth and promotion through our internal job posting program.