Telecommunications Technician

Position: Telecommunications Technician 1

This range is provided by INSPYR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $25.00/hr - $32.00/hr

Title: Telecommunications Technician 1

Location: Onsite, Las Vegas, NV Monday through Thursday, 30-40 hours per week

Compensation: $25/hr. - $32/hr.

Duration: 9-12 months, possibility for extension

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Qualified candidates please send Resumes directly to Alex Ali at Alex

Your Responsibilities

• Configuration of desk phones, caller, and reset voicemail settings using Cisco Unified Communications Manager (CUCM).
• Process requests; remove users from Calero (TEM) personnel records and update the WS1 (Workspace ONE) spreadsheet accordingly.
• Maintain accurate inventory records by updating address locations, product types, and service statuses for both wireless and wireline products, including IMACD (Install, Move, Add, Change, Delete) activities.
• Support mobility operations including device activations, mobile device troubleshooting, and Mobile Device Management (MDM) processes.
• Document all work performed in Service Now, ensuring traceability and compliance with internal procedures.
• Collaborate with departmental Telecom Liaisons to provide information, training, technical support, and assistance with telecommunications equipment and services.

DUTIES, SCOPE OF WORK, MILESTONES:

• Schedule is 30 - 40 hours per week and flexible (Mon thru Thur)
• Provide regular status updates and reports to team members and leadership
• Collaborate with internal teams and vendors to assist with telecommunication needs
• Ensure smooth communication and coordination between departments and vendors.
• Provide hands-on guidance during future testing and training.
• Address any technical or process-related roadblocks promptly.
• Monitor performance, address post-launch issues, and ensure adoption.
• Telecom Expense Management (TEM) & Invoice Processing
• Works as a team member to implement new technology and to assist in projects to automate and improve existing processes.
• Principles and practices of auditing financial documents, contracts, invoices, payments and related financial records.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Billing reports
• Mobile device activations including troubleshooting.
• Service Now ticket management
• Redundant Telecom activities such as MACDs like resetting PINs and passwords, changing call forwarding settings, creating simultaneous rings, etc.
• Must be able to pass a stringent criminal background check (process may take up to six weeks).

MINIMUM QUALIFICATIONS

• 3 months - 2 years or more of government on-site work experience
• The position requires an equivalent of two (2) years of college level course work in information systems, business administration or a related field, OR…
• OR an associate’s degree and equivalent experience working onsite with government agencies.
• Hands-on experience developing both technical and user-friendly communications.

PREFERRED/SPECIAL SKILLS

• Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
• Demonstrated ability to work as a collaborative and positive team player in a fast-paced environment.
• Excellent organizational, documentation, communication, and interpersonal skills.
• Proven multi-tasking skills, with the ability to work under pressure, manage high volumes, and meet tight deadlines.
• Exceptional written and verbal communication skills in English, with fluency in both oral and written formats.
• Experience with Service Now, Jira, or similar workflow management tools.
• Experience with Microsoft Office Products, including Microsoft Teams.

DURATION

9 - 12 months with the possibility of extension subject to funds.

OTHER:

• Must be able to work 30-40 hours per week, Mon thru Thur, 7:00 am - 5:30 pm in Las Vegas, on site.
• There is flexibility for the exact shift within the above timeframe.
• The candidate will be required to pass a stringent criminal fingerprint…