Patient Accounts Resolution Representative - Remote in MN or WI

Position Overview

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Key Responsibilities

• Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Resolved concerns related to patient balances on their accounts.
• Handles inbound calls
• Routes accounts for review and resolution
• Provides accurate information and facilitates resolution to customer and third-party inquiries while representing the organization.
• Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately.
• Processes patient mail
• Other duties as assigned

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of call center experience in a healthcare billing or medical insurance setting
• 1+ years of working with EOB (explanation of benefits) experience.
• Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
• Ability to work our normal business hours of Monday – Friday, 8:00am - 4:30pm CST
• Ability to travel to 2925 Chicago Ave, Minneapolis, MN 55407 to pick up equipment on day one

Preferred Qualifications

• 2+ years of medical insurance experience
• Previous experience in healthcare billing
• Epic or other EMR experience
• Previous experience working with various insurance companies

Benefits & Perks

• You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.