AV Technician

Title: A/V Operations Technician

Location: Pleasanton CA 94588

Duration: 12+ Months

Position Summary

The A/V Operations Technician is responsible for delivering reliable, high-quality audio-visual support across conference rooms, client and business facing Zoom accounts. This role serves as a key operational resource for daily A/V service delivery, including incident response, A/V system maintenance, Zoom environment support, and room readiness. The A/V Operations Technician will also be responsible for software packaging/deployment support, primarily for Zoom clients across Windows and macOS, and serve as a liaison between A/V Operations, Engineering, and broader GTS teams.

Qualifications

• 3-5 years of experience in corporate A/V, Zoom support, or a related technical field.
• Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and control systems.
• Experience troubleshooting Windows/macOS AV/Zoom applications.
• Practical experience packaging and deploying software using enterprise endpoint tools (Intune, Jamf, SCCM, etc.).
• Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals, and Zoom environments.
• Excellent documentation, communication, and customer service skills.

Company Description About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.