Managed Services and OnSite Technician

Position Overview

AcaciaIT is a managed services provider with over 33 years of experience in Tucson, specializing in IT support and compliance. We are hiring an outgoing, confident Managed Services/On-Site Technician to support our clientele with remote software support, hardware, peripherals, and other network infrastructure needs. This role involves on-site and remote assistance, collaborating with a dynamic team, and ensuring exceptional client service.

Key Responsibilities

• Troubleshoot computer, server, and network issues remotely and on-site.
• Install and support varied client software.
• Assist fellow Technicians with client-related issues as needed.
• Manage client network updates and software through our managed services platform.
• Build and maintain a positive, responsive rapport with clientele.
• Document client information accurately and complete tasks according to schedule.

Required Qualifications

• High school diploma or GED.
• Minimum of 2 years experience in a technical support environment.
• Knowledge of Microsoft operating systems and server OS's.
• Experience with routers, firewall configurations, and computer hardware installations.
• Proficiency with client software such as Microsoft Office and Quickbooks.
• Understanding of network troubleshooting techniques, VPN router configurations, and virtual server management.
• Effective communication skills and the ability to work both independently and within a team.
• Willingness to travel within Tucson and nearby towns and work under stressful situations.

Preferred Qualifications

• Certifications are a plus.
• Knowledge of PCI and HIPAA regulations is an advantage.

Benefits & Perks

• Great team environment
• Medical and Insurance
• Gym Membership
• Training for certifications
• Retirement/Investment plan
• Exposure to multiple companies and environments.
• Opportunity to learn and master complex network infrastructures.