Customer Service Representative - IT Logistics

Position Overview

ComputerCare, a premier IT services company located in Santa Clara, is seeking a responsible and organized Customer Service Representative for our South San Francisco, CA office. Join our team and transform a “job” into a career in an environment that fosters growth and teamwork. Enjoy a great working environment, a comprehensive benefit package, and the opportunity to expand your skill-set while serving our amazing IT logistics customers.

Key Responsibilities

• Serve as the first point of contact, handling daily tasks for IT Logistics customers via email and phone.
• Facilitate and organize storage space for IT Logistics clients.
• Provide exceptional customer care by delivering timely responses and support.
• Manage administrative duties to support the repair process, including checking in devices, opening service tickets, verifying warranty information, and coordinating with technicians.
• Conduct weekly cycle counts and offer backup support for cycle count analysis in the absence of the Customer Service Lead.
• Assist management and employees with various administrative tasks such as ordering, data entry, filing, re-organizing, and mail sorting.
• Perform additional duties and analysis as required.

Required Qualifications

• 1-2 years customer service or retail experience.
• 1-2 years of experience with a ticketing system or customer management system.
• Proficiency with Google Suite and Microsoft Office.
• Proven strong problem solving, analytical, and critical thinking skills.
• Flexible and adaptable.
• Ability to lift 50 lbs.
• Good written communication skills.
• Good project management skills.

Preferred Qualifications

• Previous experience with GSX is a plus.

Benefits & Perks

• Great working environment
• Comprehensive benefit package
• Opportunities for career growth
• Supportive team culture

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, veteran status, disability, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law.