Medical Office Associate

Medical Office Associate

Position Summary

The Medical Office Associate will provide patient-related support services for the University of Illinois Psychiatry and Psychology Outpatient Center in the Department of Psychiatry and Behavioral Medicine, University of Illinois College of Medicine at Peoria.

Benefits

This position is eligible for benefits including Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Duties & Responsibilities

• Greet patients as they arrive and schedule follow-up appointments after they see their doctors.
• Enter, code, verify, store, and retrieve patient and insurance information into medical record system.
• Answer routine questions as needed.
• Inform new patients of clinic billing and payment procedures and guidelines.
• Monitor patient account balances and alert supervisor and clinician when balances exceed upper limits.
• Ensure that all clinic appointments are entered into the Epic system from other calendars, such as Outlook and psychologist resident clinic schedules.
• File loose paperwork.
• Accept patient payments, write receipts for patient services, maintain petty cash drawer, prepare daily receipt log and reconciliation report, close out cash drawer daily, and process credit card transactions.
• Accept, screen, and process Outpatient Center phone calls.
• Refer new patients to intake appointments; process patient appointments, cancellations, and no shows; reschedule appointments as needed; manage and follow-up on disposition of calls; complete reminder phone calls to patients.
• Type and transcribe documents in a confidential and sensitive manner, including notices to clients regarding appointments, reports, evaluations, and progress notes.
• Copy and scan documents and medical records to fulfill legal and disability requests and to complete patient charting; operate voice mail system, Epic reporting system, and word processing systems.
• Notify supervisor and Outpatient Center Director of ways to improve efficiency in reception area, notify supervisor of need for supplies and safety concerns, keep staff (that cover in the absence of the Medical Office Associate) informed of any changes in procedures or policies.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months), from the categories below:
• Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
• Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
• Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Equal Opportunity Employer

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.