Phlebotomist / Administrative Assistant - West Loop (Flex)

Position Overview

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. Having joined Amazon in February 2023, the company is on a mission to transform healthcare for patients, providers, employers and health networks. As a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist), you will be the first point of contact for patients while providing exceptional service through venipuncture, specimen collection and various administrative support duties. This role calls for strong interpersonal skills, meticulous attention to detail and the ability to thrive in a dynamic, team-oriented environment.

Salary: $24.25 to $26.25 per hour. Schedule: Full time (40 hours/week) with 8-hour shifts generally between 6:30am and 7:00pm. Location: West Loop - Chicago, IL with flex/float responsibilities to our River North location.

Key Responsibilities

• Use impeccable C-I-CARE in all patient interactions—both clinical and administrative—to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services for a varied patient population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, taking vitals, ear lavages, administering vaccines, performing PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Continue to care for members beyond the lab by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting.
• Manage front of house duties including check in/check out, insurance verification, printing and paperwork tasks, test preparation, and meeting service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties/daily office upkeep by maintaining the look and feel of patient and employee spaces, restocking supplies, and ensuring organization.
• Master technology tools including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System to effectively communicate and complete daily tasks.

Required Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills with the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Excellent written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology including typing, internet navigation, and the simultaneous use of multiple software systems.
• Experience working on collaborative, diverse, multi-disciplinary teams; additional experience with remote teams is a plus.
• Demonstrated ability to display confidence and instill trust during the specimen collection process while delivering individualized, human-centered care.
• A proven track record of adapting to change, taking initiative to address challenges, and quickly learning new tasks or procedures.

Benefits & Perks

• Paid sabbatical for every five years of service.
• Free One Medical memberships for you, your friends, and family.
• Employee Assistance Program offering free, confidential services for stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Pre-Tax commuter benefits.
• PTO cash out options – ability to cash out up to 40 accrued hours per year.
• 401K match.
• Credit toward emergency childcare.
• Company-paid maternity and paternity leave.
• Paid Life Insurance with One Medical covering 100% of the cost for Basic Life Insurance.
• Disability insurance with One Medical covering 100% of the cost of both Short Term and Long Term Disability Insurance.
• Malpractice Insurance covering 100% of the malpractice fees for practicing clinicians.
• UpToDate Subscription – an evidence-based clinical research tool.
• Continuing Medical Education (CME) stipend for ongoing professional development.
• Rounds – an opportunity for providers to end patient care one hour early each week for shared learning experiences.
• Discounted rate for attendance at One Medical's Annual REAL primary care conference.