Installation Technician

Position Overview

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals passionate about making a difference in the lives of our customers and employees. Our mission is to provide peace of mind and protection to families across the country by offering cutting-edge security solutions and exceptional customer service.

Safe Haven Security is looking for an Installation Technician / Security Advisor to join our organization. In this role, you will install, service, and troubleshoot residential alarm and automation systems—ensuring that every installation performs at its optimal level and providing our customers with a secure and reliable experience.

Key Responsibilities

• Perform installation of security alarm systems including control panels, sensors, cameras, and related equipment.
• Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
• Diagnose and troubleshoot technical issues with security systems, identify root causes, and implement effective solutions.
• Conduct thorough testing of installed systems to ensure proper functionality and make necessary adjustments or repairs.
• Educate customers on the proper usage and maintenance of their security systems to ensure safe operation.
• Complete and maintain accurate documentation including installation reports, service tickets, and inventory records.
• Stay updated on emerging security technologies and industry standards in a fast-paced environment.

Required Qualifications

• Ability to obtain or possess basic tools necessary for the job duties.
• Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
• Excellent interpersonal and communication skills to interact with customers professionally and courteously.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Must have auto insurance coverage meeting company standards throughout employment.
• Must be able to obtain or possess an alarm agent permit as required by Federal, State, and Municipal laws.
• Must have a valid driver's license with a driving history that meets company standards.
• Education: High School diploma or equivalent.
• Physical Requirements:
• • Sustained periods of standing, climbing ladders, and maneuvering in tight spaces.
• • Ability to use hand and power tools and handle small components accurately.
• • Ability to lift, carry, and position heavy objects up to 50 pounds.
• • Keen eyesight for detailed work with frequent bending, crouching, and reaching.
• • Capability to work in diverse indoor and outdoor environments, enduring temperature fluctuations and inclement weather.
• • Ability to drive a personal vehicle for extended periods.

Benefits & Perks

• Weekly pay with commission earned on installs and uncapped earning potential.
• Mileage reimbursement.
• Comprehensive paid training.
• Paid Time Off (PTO) program and paid holidays.
• Benefits: Medical, Dental, Vision, 401k, and Life Insurance Coverage.
• Employee Assistance Program (EAP).
• Recognized by Newsweek's "America's Greatest Workplaces".
• Safe Haven is the largest employee-based ADT Authorized Dealer.