Aviation Operations Coordinator

Position Overview

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field at Alliance in Fort Worth, Texas. Known for its world‐class customer service and cutting‐edge facilities, AAS delivers comprehensive ground support and concierge-level services to civilian, military, and cargo aircraft. We are seeking a dedicated and service-oriented FBO Operations Coordinator who will support day-to-day operations and ensure a seamless, high-touch experience for pilots, crew, and passengers. Reporting to the Customer Experience Manager, the ideal candidate thrives in a fast-paced environment and is committed to operational excellence.

Key Responsibilities

• Communicate fuel order information to appropriate teams
• Coordinate and track all miscellaneous service requests (LAV, potable water, oil, etc.)
• Utilize software platforms to track inbound and outbound aircraft as well as service requests
• Coordinate daily customer pull times
• Coordinate international trash pickup and complete proper documentation
• Prioritize operational tasks to ensure safe, efficient, and upscale service is provided
• Maintain communication with Line Operation Specialists, Customer Service Representatives, and Concierge using two-way radios
• Professionally communicate with pilots on inbound aircraft
• Assist with passenger services as required
• Provide timely feedback regarding service failures or customer concerns
• Update service request status in real time via our digital platform
• Communicate directly with shift Leads to ensure cohesiveness and teamwork
• Maintain and operate gate movements
• Complete weekly airport audits
• Track weather conditions

Required Qualifications

• High school diploma required
• Minimum 2 years of experience in general aviation, FBO operations, or airport services
• Strong organizational skills and attention to detail
• Ability to multi-task and thrive in a fast-paced, high-pressure environment
• Adaptability to dynamic conditions and frequent interruptions
• Effective problem-solving and decision-making skills
• Excellent communication skills (written, verbal, and radio)
• Strong customer service orientation with a professional demeanor
• Self-motivated with a high sense of urgency
• Commitment to safety for team members, airport operations, and FBO clients
• Basic technical aptitude for operational systems and equipment

Preferred Qualifications

• Associate or bachelor’s degree preferred
• Experience in high-touch customer service environments (e.g., hospitality, aviation, concierge)
• Familiarity with aviation scheduling, dispatch, or ground support systems is a plus

EEO Statement

Hillwood is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. This employer is also required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.