Service Desk Internship: Tier I Support & Escalation

Priority Dispatch Corp.about 2 months ago
Jacksonville, FL, United States
On-site
Internship
Junior Level (1-3 years)

Job Description

Job Description

Priority Dispatch Corp. in Jacksonville, FL seeks an IT Service Desk Intern to support high-volume operations. You'll handle Tier I user issues, document details in ITSM, meet call SLA targets, and assist with desk activities under supervision.

Your Responsibilities

  • Escalating incidents
  • Following up
  • Maintaining professional relationships with business lines
  • Developing troubleshooting and communication skills in a fast-paced environment

Required Skills

Customer Service
ITSM Documentation
Incident Escalation
Troubleshooting
Communication Skills
Call SLA Management
Tier I Support