Clinical Triage Nurse - Work From Home

Position Overview

Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advanced clinical telephone support to Sutter Health patients, other callers, in-basket and remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, provide quality care, and ensure positive patient outcomes. Assesses patients' needs, dispositions cases appropriately, collaborates with clinic and hospital-based providers to renew electronic prescriptions, identifies community resources, conducts consultations and referrals, and performs nursing follow-up activities. Additionally, assists physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting.

Key Responsibilities

• Provide advanced clinical telephone support to patients and remote support for physicians.
• Assess patient needs and disposition cases appropriately.
• Collaborate with clinic and hospital-based providers to renew electronic prescriptions and refer to community resources.
• Assist physician partners with message management and communications within the EMR system.
• Perform nursing follow-up activities and provide limited patient care in an outpatient setting.

Required Qualifications

• Graduate of an accredited school of nursing.
• RN licensure required (RN-Registered Nurse of California and in state of residence).
• Residency in one of the eligible states: Utah, Idaho, Arizona, Arkansas, Tennessee, Missouri, Montana, or South Carolina.
• Demonstrated knowledge of clinical nursing protocols, healthcare regulations, and patient privacy requirements.

Preferred Qualifications

• Minimum 2 years’ practical nursing experience in a hospital, clinic, urgent care, or emergency department.
• Experience across several specialties and subspecialties.
• OB/GYN experience is necessary.

Benefits & Perks

• Compensation: $35.59 to $46.61 per hour (salary may vary based on location, experience, and other factors).
• Eligible for a comprehensive benefits package.
• Work-from-home eligible.
• Varied schedule including a full-time workload of 40 hours per week, 8/10 blended shifts, and rotating weekends.