Entry Level Customer Enrollment Representative

Position Overview

We are a dynamic and diverse brand holdings company that values family, community, and our clients. The Customer Enrollment Representatives play a key role in delivering top-notch solutions and services to our customers. They oversee client relations, produce and manage sales within a designated region, and lead customer service efforts for a portfolio of brands. Our mission is to transform consumer engagement, driving increased brand presence, market share, and revenue through relationship-focused customer service, emotional intelligence, and problem-solving.

Key Responsibilities

• Provide detailed product and service information that aligns with customer needs.
• Create memorable customer experiences by actively listening, addressing concerns, and handling objections.
• Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships.
• Track and report on market success metrics.
• Collaborate on new marketing campaigns to enhance brand exposure and attract new business.
• Address customer issues with professionalism and escalate concerns when necessary.
• Work closely with management and the sales team to assess customer service approaches and identify areas for improvement.
• Ensure a seamless customer journey from initial contact to product delivery and installation.
• Comply with all company and client guidelines.
• Grow into a recruiting role by learning to train and mentor new team members while managing personal responsibilities.

Required Qualifications

• Bachelor's degree preferred or equivalent experience in customer support, service management, or sales.
• Eager to learn, open to feedback, and willing to step out of comfort zones.
• Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals.
• Driven to grow both personally and professionally with a solution-oriented mindset.
• Comfortable in a visible, customer-facing role with strong communication skills.
• Capable of effective time management and multitasking while meeting client goals.

If you're excited about this opportunity, please submit your resume, salary expectations, and preferred start date. We are an equal opportunity employer committed to diversity and inclusivity and welcome applicants from all backgrounds.