Conversational Design Lead — AI CX Innovator (Remote)
Socket.dev3 months ago
Massachusetts
Remote
Full-time
Junior Level (1-3 years)
Job Description
About NeuraFlash
NeuraFlash, Part of Accenture is seeking a Conversational Design Consultant to craft compelling contact center experiences and deliver measurable business value for clients and end users.
Your Responsibilities
You will lead the design workstream in large customer experience transformations across voice and digital channels, collaborating with architects, AI and engineering teams to translate business goals into concrete, design-first solutions.
Required Skills
Conversational Design
AI Solutions
Voice and Digital Channels
Collaboration
Design Thinking
Customer Experience Transformation