Assistant Human Resources & Training Manager - Empower Field

Position Overview

The Assistant Human Resource & Training Manager, Empower Field is responsible for providing support to managers and employees regarding HR policies and practices, researching and investigating concerns, and making recommendations that promote positive employee relations. The role serves as a resource for management and employees in solving day-to-day workplace matters.

COMPENSATION: The salary range for this position is $60,000 to $65,000.

There is no predetermined application window for this position. The position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Key Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership and ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases including general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).
• Assist with HR projects and initiatives as needed; audit the SharePoint site to ensure current and accessible information.
• Oversee and coordinate event day staffing at Empower Field.
• Develop and execute various training programs for hourly employees, non-profit volunteers, and/or location leaders.
• Work closely with department heads and HR to align training programs with business objectives and employee development needs.

Required Qualifications

• 2+ years of experience in employee relations or related experience.
• Bachelor’s degree in HR or equivalent experience.
• Strong written and verbal communication skills; able to communicate with tact and diplomacy.
• Ability to influence others on policies, practices, and procedures.
• Effective at capturing and synthesizing information from multiple parties.
• Solid understanding of employment laws.
• Ability to work an event-based schedule including evenings, weekends, and holidays.
• Ability to handle sensitive and highly personal information daily and maintain confidentiality.

Preferred Qualifications

• Proficient in Microsoft Office and experience with case management technology.
• Bilingual.

Benefits & Perks

• Benefits: Comprehensive benefit programs including medical, dental, vision, and work/life resources.
• Retirement savings plans, such as 401(k).
• Paid days off including parental leave and disability coverage.
• Additional benefits may vary by location and are subject to eligibility and legal requirements.