Customer Service & Retail Associate – The UPS Store (Fast Paced Environment)

Customer Service & Retail Associate – The UPS Store

Part-Time and Full-Time Opportunities Available

Company Overview

The UPS Store is part of a globally recognized brand known for exceptional customer service and innovative retail solutions. Our locally owned store offers a professional, fast-paced environment where team members are supported, trained, and valued. We take pride in delivering reliable service to our community and building a team that shows up for one another.

Job Summary

We are seeking a motivated and dependable Customer Service & Retail Associate to join our growing team. This role is ideal for someone who enjoys interacting with customers, staying busy throughout the day, and learning valuable retail and business skills.

You will play a key role in creating positive customer experiences while supporting daily store operations. This is a hands-on position in a fast-paced environment where reliability, communication, and attention to detail are essential.

Key Responsibilities

• Greet customers professionally and provide prompt, friendly service
• Identify customer needs and recommend appropriate products and services
• Operate Point of Sale (POS) systems accurately, including cash handling and receipts
• Assist customers with shipping, packaging, printing, and related services
• Explain product features and services clearly to enhance the customer experience
• Promote additional products and services when appropriate
• Maintain excellent phone etiquette and assist customers via multiple communication channels
• Support store operations through stocking, merchandising, and inventory organization
• Maintain a clean, organized, and professional retail environment
• Perform basic retail math for transactions and inventory tasks
• Work collaboratively with team members to ensure smooth daily operations

What We’re Looking For

• Friendly, professional, and customer-focused attitude
• Strong reliability and punctuality
• Ability to multitask and stay organized in a fast-paced retail setting
• Clear communication skills and willingness to follow procedures
• Comfort using computers and retail systems

Preferred Experience

• Prior retail or customer service experience, especially in fast-paced environments
• Experience with POS systems and cash handling
• Basic retail math skills
• Upselling or product demonstration experience
• Bilingual skills are a plus
• Supervisory or leadership experience is beneficial but not required

Why This Is a Great Opportunity

• Stable work in a professional retail environment
• Hands-on training and skill development
• Supportive team culture with clear expectations
• A role where reliability and effort are recognized and appreciated
• Opportunity to grow retail, customer service, and operational skills

Next Steps

Applicants selected to move forward will be invited to a brief hiring conversation to review role expectations, availability, and next steps.

Applicants must be able to commit to scheduled shifts and interviews.

Pay: From $13.00 per hour

Benefits:

• Employee discount

Work Location: In person