Customer Care Specialist

Position Overview

Hobart Service, an Illinois Tool Works Company, has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years. In this role, you will serve as the single point of contact with servicing offices and key customers by managing service programs, performing project management duties, and ensuring prompt and efficient service while handling confidential data with utmost discretion.

Key Responsibilities

• Serve as the single source contact with targeted chains, key accounts, and third-party vendors ensuring timely and accurate execution of service programs.
• Efficiently communicate customer requirements to internal teams to ensure proper execution at the time of service.
• Provide outstanding customer service through professional phone skills, emails, and team involvement.
• Ensure that all contractual commitments are met throughout all stages of the process.
• Act as a liaison between internal customers and external partners for consistent and timely communication.
• Work with internal teams to minimize and resolve service issues.
• Assist in forecasting, analytics, business review, and planning services based on shifting customer trends.
• Collaborate with cross-functional teams to improve processes and productivity.

Required Qualifications

• Proficient with Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
• Strong interpersonal skills for effective collaboration with internal and external customers.
• Demonstrated initiative with the ability to work both independently and within a team.
• Excellent organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• A strong customer service mindset with a focus on data quality and attention to detail.
• Associates degree and 2 years of customer service experience or a minimum of 6 years of administrative/customer service experience.

Preferred Qualifications

• Bachelor’s degree and/or professional certification with a minimum of 1 year of experience or vocational training with at least 5 years of work experience.
• Bilingual proficiency in English and Spanish.
• Experience working with international customers.
• Experience creating process and procedure documentation.

Benefits & Perks

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Safety-conscious work environment