Administrative Support Assistant - Call Center

Position Overview

Welcome to Northwell Health, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking an Administrative Support Assistant for our Call Center department. In this role, you will play a vital part in ensuring our patients receive the highest level of support and care. We are looking for a detail-oriented and customer-focused individual with strong administrative skills to join our team. If you are passionate about making a difference in people's lives and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Greet and welcome patients and visitors to the Call Center with a positive and friendly attitude.
• Provide administrative support to the Call Center team, including scheduling appointments, answering phone calls, and responding to emails.
• Maintain accurate and organized patient records and files.
• Assist patients with inquiries and provide exceptional customer service.
• Collaborate with other departments within Northwell Health to ensure seamless patient care.
• Manage multiple tasks and prioritize effectively to meet deadlines.
• Follow all protocols and procedures to ensure the confidentiality of patient information.
• Identify and escalate urgent patient concerns to the appropriate supervisor.
• Continuously strive to improve processes and procedures within the Call Center.
• Attend departmental meetings and training sessions to stay updated on policies and procedures.
• Collaborate with fellow Administrative Support Assistants to ensure coverage and support for the Call Center.
• Maintain a professional and courteous demeanor at all times.
• Adhere to Northwell Health's mission and values in all interactions with patients, visitors, and colleagues.
• Comply with all regulatory and compliance standards.
• Perform other related duties as assigned by the Call Center Supervisor or Manager.

Northwell Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.