Customer Service Representative (Hybrid) #36860

Position Overview

Contemporary Staffing Solutions is seeking a Customer Service Representative for a hybrid opportunity with our client. In this Contract-to-Hire role, you will manage customer inquiries, process orders, and maintain accurate customer data in company systems. This opportunity is located in Location: Houston, TX and offers Compensation: $19/Hour. Contemporary Staffing Solutions has evolved from a staffing agency to a national provider of workforce management solutions with a niche recruitment focus, including Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, and Information Technology.

Key Responsibilities

• Accurately process customer orders and ensure efficient handling from start to finish.
• Assist customers with inquiries through web chat by guiding them through website navigation and addressing their concerns to achieve complete customer satisfaction.
• Handle customer concerns related to delivery, product options, and lost shipments, ensuring issues are resolved effectively and promptly.
• Provide quality assurance in call support, focusing on resolving challenging interactions to meet customer needs.
• Verify and update customer profile information in company systems, addressing any discrepancies as needed.
• Collaborate with other departments to ensure accurate order verification and resolution of cross-departmental issues.
• Process customer returns and replacement orders efficiently.
• Address internal requests through company systems, ensuring timely and effective resolution.
• Meet or exceed performance metrics related to customer service activities, including call volume, order accuracy, interaction quality, and issue resolution.
• Work closely with internal team members to continuously improve customer experience and internal processes.
• Clearly communicate any concerns or issues within the established customer service escalation path in a timely manner.

Required Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in a customer service role is required, with call center experience being highly preferred.
• Strong focus on customer satisfaction and a customer-centric approach.
• Detail-oriented with excellent verbal and written communication skills.
• Proficiency in Microsoft Office, with basic skills in Microsoft Excel.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Demonstrated ability to handle challenging customer interactions and strive for one-contact resolution.
• Strong collaboration skills and the ability to work effectively with internal team members.