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Digital Marketing Client Success Manager

V Digital Services2 months ago
Phoenix, AZ, United States
On-site
Full-time
Junior Level (1-3 years)
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Job Description

Position Overview

Who You Are: You're digitally savvy, hyper-organized, eager and energetic. You thrive in a fast-paced environment and you're passionate about digital marketing and analytics. You have "it" – that hard-to-define quality that makes you stand out and drives your success.

Who We Are:

V Digital Services is one of the fastest-growing digital marketing agencies in the country, specializing in Organic SEO, Local SEO, Paid Media/SEM, Social Media, and Web Development. Our team of digital strategists works with small, mid-sized, and enterprise-level businesses across every industry to help them reach more customers and grow.

The Role:

As the Digital Marketing Client Success Manager, you will drive the success of our clients and sales team by managing complex, high-touch campaigns across SEO, SEM, Social Media, Programmatic, and Web Development. You will serve as the centralized point of contact for both clients and internal team members, overseeing project management, campaign performance, and overall client success while delivering exceptional customer service and communication.

Salary: $50,000.00 - $65,000.00 per year
Schedule: Full-time
Location: In person – Phoenix, AZ

Key Responsibilities:

  • Act as the face of the agency to all clients and serve as the client advocate to internal team members.
  • Effectively manage multi-channel strategies and products for high-spending, ROI-driven clients.
  • Set and achieve client targets for both traffic and ROI through comprehensive campaign strategy.
  • Project manage all campaign tasks, timelines, and budgets.
  • Serve as a thought leader and advocate for all active campaigns.
  • Utilize data effectively to report campaign performance with strong storytelling skills.

Required Qualifications:

  • Excellent analytical and critical thinking skills.
  • Self-motivated with the ability to execute independently in a fast-paced, ever-changing agency environment.
  • Superb organization and time management skills with strong attention to detail.
  • A deadline-driven attitude ensuring due dates are met 100% of the time.
  • Digital marketing experience: 2 years (Required).

Preferred Qualifications:

  • Experience working professionally with Google Analytics, Google Tag Manager, Google Ads, Facebook Business Manager, WordPress, and Ecommerce Platforms (a plus).
  • Previous agency experience (a plus).
  • Experience Required: Customer service – 2 years (Preferred).

Benefits & Perks

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Required Skills

Analytics
SEM
Google Tag Manager
Digital Marketing
Social Media Management
Facebook Business Manager
Project Management
Google Ads
SEO
Client Communication
Wordpress
Google Analytics
Ecommerce Platforms