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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="margin: 0 0 10px 0;">We are seeking a <strong>Help Desk Analyst 2</strong> to support the onboarding and offboarding processes for employees and contractors for the <strong>State of Georgia</strong> in <strong>Atlanta, GA (30334)</strong>. This role involves tracking requests, coordinating access, and ensuring compliance while delivering exceptional customer service. Duration: <strong>12+ Months</strong>.</p>
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  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Process and track onboarding/offboarding requests for completeness and accuracy.</li>
    <li style="margin: 8px 0;">Utilize ServiceNow for ticketing and account management tasks.</li>
    <li style="margin: 8px 0;">Verify account setups and ensure proper access rights and group memberships.</li>
    <li style="margin: 8px 0;">Communicate effectively with hiring managers regarding the status of requests.</li>
    <li style="margin: 8px 0;">Maintain a high level of customer service while adhering to SLAs.</li>
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  <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 10px 0;">Required Qualifications</h2>
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    <li style="margin: 8px 0;">Associate degree or 2+ years of help desk support experience.</li>
    <li style="margin: 8px 0;">Proficiency in Excel, including formulas and reporting.</li>
    <li style="margin: 8px 0;">Experience with helpdesk ticketing systems (<strong>ServiceNow</strong> preferred).</li>
    <li style="margin: 8px 0;">Strong oral and written communication skills.</li>
    <li style="margin: 8px 0;">Ability to work independently and under pressure.</li>
  </ul>
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Help Desk Analyst 2 at GA

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Required Skills