Sr. Platform Engineer - ServiceNow

Position Overview

The Senior Professional, Platform Engineering job designs, develops and maintains digital technology infrastructure to support information technology applications and services. With minimal supervision, this role collaborates with cross-functional teams to define, design and implement new features that meet user needs and business goals, and to upgrade existing platforms to improve performance and functionality by writing clean, efficient and scalable code and troubleshooting complex issues. It also involves participating in code reviews to maintain high code quality and sharing knowledge with platform engineering team members.

Key Responsibilities

• SOFTWARE DEVELOPMENT: Designs and develops high quality software solutions by writing clean, maintainable and efficient codes.
• AUTOMATION: Leads the application of the internal software deployment platform, continuous integration/continuous delivery pipeline, and twelve-factor development methodology to automate the deployment process, ensuring smooth and reliable releases.
• COLLABORATION: Partners with a cross-functional team of product managers, designers, and other engineers to gather complex requirements and deliver solutions that meet business needs.
• TESTING & DEBUGGING: Writes and maintains complex unit tests and integration tests, and performs debugging to uphold software quality and performance, applying test driven development as needed.
• CONTINUOUS IMPROVEMENT: Recommends options for enhancing software development and deployment processes and implements approved standards to boost efficiency and reliability.
• DOCUMENTATION: Creates and maintains comprehensive documentation for software applications, deployment processes, and system configurations.
• TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.

Required Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Preferred Qualifications

• ServiceNow experience