Part-Time Remote Customer Service Representative

Position Overview

Join our team as a part-time remote Customer Service Representative at Safelite, a leading auto glass company known for its people-first culture. In this role, you will assist customers through their auto glass claims process and help turn their day around, all while enjoying the benefits of a fully remote position.

Key Responsibilities

• Professionally answer a variety of inbound calls using scripted prompts.
• Accurately enter claim data into production systems during live calls.
• Empathetically guide customers through filing their glass claims while building rapport.
• Verify customer insurance coverage and deductible amounts and communicate these details.
• Assist customers in scheduling repair, replacement, or recalibration services according to their preference.
• Utilize provided systems and resources to enhance the overall customer experience.
• Resolve customer complaints and concerns by providing accurate product and service information.
• Perform other duties as assigned by leadership.

Required Qualifications

• Must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
• Must provide your own equipment with high-speed internet that meets required speeds.
• Must have a distraction-free workspace free from background noise and interruptions.
• Comfortable working in a structured, performance-based environment with high ethical and confidentiality standards.
• Proficient in operating computer and telephone systems in a remote setting.
• Previous experience in a contact center or customer service role.
• At least 16 years of age with a High School Diploma or equivalent (or actively enrolled).

Benefits & Perks

• Compensation:Starting pay is $16.50/hour with bonus opportunities.
• Benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Weekly pay checks.
• Up to $5,250 in tuition reimbursement per year.
• Paid training and comprehensive tools and resources to support your success.
• Access to a wide range of health, wealth, and life offerings (visit www.safelitebenefits.com for details).