Operations and Training Development Coordinator

Kelly Tractor - Training and Operations Development Coordinator

Location: Miami, Florida

South Florida Caterpillar dealer seeking a Training and Operations Development Coordinator to support our Rental Department. This role will focus on creating and implementing training programs for rental operations, improving workflows, and ensuring our team delivers exceptional service and operational excellence.

Key Responsibilities

• Develop and deliver training programs for Rental Coordinators, Influencers, and Inspectors on rental equipment handling, operation, safety, and rental processes.
• Standardize operational procedures for equipment rental, including check-in/check-out, maintenance scheduling, and customer service protocols.
• Collaborate with department managers to identify skill gaps and create targeted training solutions.
• Maintain accurate training documentation, including equipment manuals and compliance guidelines.
• Monitor operational performance and recommend process improvements to enhance efficiency and reduce downtime.
• Ensure adherence to Caterpillar standards, safety regulations, and company policies.
• Support the onboarding of new employees and continuous learning for existing staff.

Qualifications

• Bachelor’s degree: in business, Operations Management, or related field (or equivalent experience).
• 3+ years of experience: in equipment rental operations, training, or process improvement.
• Familiarity: with Caterpillar equipment and rental industry best practices.
• Strong communication and presentation skills.
• Proficiency: in MS Office Suite and Microsoft D365 is a plus.
• Ability: to analyze operational data and implement improvements.

Preferred Skills

• Knowledge: of heavy equipment safety standards.
• Lean Six Sigma: or process improvement certification is a plus.

Apply Today.

Company Description

Florida Caterpillar Dealer - CAT

EOE: Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY