Medical Front Desk

Position Overview

Full-time/Part-time Medical Front Desk Representative needed at Complete Care Clinic. Complete Care Clinic is a premier healthcare facility dedicated to exceptional patient care for a diverse population, ranging from pediatrics to geriatrics. Located in a modern, advanced medical center offering comprehensive services, this role is pivotal in delivering outstanding administrative and patient support.

Key Responsibilities

• Greet and welcome patients and visitors with a warm and friendly demeanor.
• Register patients by accurately collecting and verifying personal and insurance information.
• Schedule appointments and manage the appointment calendar effectively.
• Answer incoming calls and address inquiries by providing accurate and helpful information.
• Coordinate referrals to other healthcare providers and verify insurance coverage with necessary authorizations.
• Collect co-payments, process patient payments accurately, and maintain electronic medical records (EMRs).
• Collaborate with medical staff to ensure efficient patient flow and minimize wait times.
• Assist with administrative tasks, including filing, faxing, and organizing documents.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.

Required Qualifications

• High school diploma or equivalent; additional certification in medical office administration is a plus.
• Proven experience as a Front Desk Representative or in a similar role within a healthcare setting.
• Excellent communication and interpersonal skills with a focus on exceptional customer service.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in using electronic medical record (EMR) systems and other relevant software.
• Knowledge of medical terminology, insurance billing, and coding procedures.
• Familiarity with HIPAA regulations and commitment to maintaining patient confidentiality.
• Detail-oriented with a high degree of accuracy in data entry and record-keeping.
• Ability to remain calm under pressure and effectively resolve conflicts.

Benefits & Perks

• Compensation: $40,000-$50,000/year + quarterly performance bonus
• Sign-on Bonus: Attractive bonus offered to new hires
• Comprehensive health, dental, and vision insurance plans
• Paid time off including vacation, sick leave, and holidays
• Employee assistance programs for personal and family well‑being
• Employee discounts on various services and products