Field Service Technician- Amazon OKC2- Oklahoma City, OK

Position Overview

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks by performing preventative maintenance and resolving breakdowns. This role involves installation, servicing, and maintenance of fuel cells at assigned locations. The candidate will report breakdown events, order parts, and maintain documentation while interacting regularly with customer personnel and truck operators.

Key Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Execute specialized service procedures, including field retrofits and software/hardware upgrades to existing fuel cells.
• Provide on-call and emergency support services to customers as required.
• Purchase tools, equipment, and parts for customer service and support as necessary.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas, and fueling systems.
• Maintain communication with customer personnel and hydrogen suppliers regarding aftermarket support.
• Provide regular feedback to regional service representatives regarding fuel cell performance and maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and system documentation.
• Exhibit and enforce safety procedures in the field or at customer sites.
• Travel as required for business needs while adhering to all traffic laws.
• Represent Plug Power in a professional manner in all interactions.
• Perform other duties as assigned.

Required Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting (formal training may substitute direct experience).
• Valid driver license, clean driving record, and the ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude.
• Proficiency in computer software including Word, PowerPoint, Excel, and Outlook.
• Strong interpersonal skills with the ability to communicate effectively with diverse audiences.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems and the ability to work independently.
• Exceptional time management skills and a dedication to quality.
• Punctuality and reliability.
• Technician must provide own standard set of tools (specific fuel cell tools will be provided by Plug Power).

Benefits & Perks

• Compensation: $24.50 - $28.50 (Base salary determined on factors such as education, experience, skills, and geography.)
• The pay range may not include local geographic pay variations.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid Holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.