Entry Level Customer Training Specialist – Traveling

Position Overview

This is a HIGH travel position. You will be traveling up to 80% of the time, including overnight hotel stays of up to 5 nights per week. The Training Department plays a crucial role in connecting our customers to our software. In this role, you will be responsible for helping customers transition smoothly to the Reynolds and Reynolds system by providing in-person installations, training, and ongoing customer support. When not on-site, you will work from your home office—with company-provided cell phone and laptop—to support current customers, prepare for future trips, and follow up with recent installations.

Key Responsibilities

• Travel on-site with overnight stays up to 5 nights per week and approximately 80% travel time.
• Meet with dealership management to assess needs and customize the Reynolds and Reynolds system accordingly.
• Deliver training sessions to key dealership personnel, ensuring proper use and understanding of the software.
• Provide customer support post-installation from your home office and during on-site visits.
• Participate in a structured training program that includes classroom instruction, department observations, and on-the-job mentoring.

Required Qualifications

• Must be willing to travel with overnight hotel stays up to 5 nights per week.
• Bachelor's degree or equivalent experience.
• Outgoing, friendly personality with strong written and verbal communication skills.
• Must have reliable transportation and a valid driver's license with fewer than 2 moving violations in the last 3 years and no OVI/DUI/DWI violations in the past 5 years.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits & Perks

• Compensation: $50,000.00 - $55,000.00 per year
• Medical, dental, vision, and life insurance plus a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Additional benefits such as dental, health, and vision insurance, as well as paid time off