Senior IT Help Desk Engineer – Nationwide Support

Kestra Holdings3 months ago
Austin, TX, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Job Title

Kestra Holdings seeks a Help Desk IT Support Engineer to provide first-class IT assistance to employees nationwide in a financial services setting. You will handle PC hardware/software issues, set up devices, and support both Windows and Mac environments while working under the Help Desk manager.

Your Responsibilities

You will contribute to uptime, research new tools, train colleagues, and help maintain a productive operating environment across the firm.

Job Code

#J-18808-Ljbffr

Required Skills

Research and implementation of new tools
Software installation and support
Mac OS support
Windows OS support
Technical training
Active Directory management
PC hardware troubleshooting
Customer service